Non-Discrimination Notice

Aveanna Healthcare, LLC:

• Provides free aids and services to people with disabilities to communicate effectively with us, such as:
  • Qualified sign language interpreters
  • Written information in other formats (large print, audio, accessible electronic formats, other formats)
• Provides free language services to people whose primary language is not English, such as:
  • Qualified interpreters
  • Information written in other languages

If you need these services, contact Melissa Akali, Assistant Vice President of Compliance at 770-441-1580.

If you believe that Aveanna Healthcare, LLC has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, religious creed, disability, or sex, you can file a grievance with:

Melissa Akali, Assistant Vice President of Compliance
Aveanna Healthcare, LLC
400 Interstate North Parkway SE, Suite 1600
Atlanta, Georgia 30339

Phone: 770-441-1580
TTY: 1-888-255-8360
Fax: 770- 248-7407
Email: compliance@aveannahealthcare.com.

You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Melissa Akali, Aveanna Healthcare, LLC’s Assistant Vice President of Compliance is available to help you. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf  or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201

Phone: 1-800-368-1019
TTD: 800-537-7697

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html (link opens in a new window).

Grievance Procedure

Section 1557 of the Affordable Care Act

Aveanna Healthcare, LLC complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, sex (including gender identity), age, religious creed or disability.  Aveanna Healthcare, LLC has adopted an internal grievance procedure providing for prompt and equitable resolution of complaints alleging any action prohibited by Section 1557 of the Affordable Care Act (42 U.S.C. 18116) and its implementing regulations at 45 CFR part 92, issued by the U.S. Department of Health and Human Services.

Any person who believes s/he has been subjected to discrimination on the basis of race, color, national origin, sex (including gender identity), age, religious creed or disability may file a grievance.

Aveanna Healthcare, LLC will not retaliate against anyone who files a grievance or cooperates in the investigation of a grievance Procedure.

• Grievances must be submitted to the Assistant Vice President of Compliance within sixty (60) days of the date the person filing the grievance becomes aware of the alleged discriminatory action.
• A grievance must be in writing and contain the name and address of the person filing it. The grievance must state in as much detail as possible the problem or action alleged to be discriminatory and the remedy or relief sought.
• The Assistant Vice President of Compliance (or designee) shall conduct an investigation of the complaint. This investigation may be informal, but it will be thorough, affording all interested persons an opportunity to submit evidence relevant to the complaint.
• Appropriate arrangements will be made to ensure that individuals with disabilities are provided auxiliary aides and services, if needed to participate in this grievance process. Such arrangements may include, but are not limited to, providing interpreters, providing appropriate written or oral material, or assuring a barrier-free location for the proceedings.
• Appropriate arrangements will be made to ensure that individuals with limited English proficiency are provided language assistance services if needed to participate in this grievance process. Such arrangements may include, but are not limited to, providing qualified interpreters.
• The Assistant Vice President of Compliance (or designee) will maintain the files and records relating to grievances filed under this procedure. To the extent possible, and in accordance with applicable law, the Assistant Vice President of Compliance (or designee) will take appropriate steps to preserve the confidentiality of files and records relating to grievances and will share them only with those who have a need to know.
• The Assistant Vice President of Compliance will issue a written decision on the grievance, based on a preponderance of the evidence, no later than thirty (30) days after its filing, including a notice to the complainant of their right to pursue further administrative or legal remedies.=; The investigation and resolution of the grievance may require additional time and the Assistant Vice President of Compliance may reasonably extend such period.
• The person filing the grievance may appeal the decision of the Assistant Vice President of Compliance by writing to the Chief Compliance Officer within fifteen (15) business days of receiving the written decision. Such appeal may be sent to: 400 Interstate North Parkway SE, Suite 1600, Atlanta, Georgia 30339. The Chief Compliance Officer shall issue a written decision in response to the appeal no later than thirty (30) days after its filing.

The availability and use of this grievance procedure does not prevent a person from filing a complaint of discrimination on the basis of race, color, national origin, sex, age or disability in a court of law or with the U.S. Department of Health and Human Services, Office for Civil Rights.

A person can file a complaint of discrimination electronically through the Office for Civil Rights Complaint Portal (link opens in a new window), or by mail or phone at:

U.S. Department of Health and Human Services,
200 Independence Avenue SW.,
Room 509F, HHH Building,
Washington, DC  20201.

Complaint forms are available on the HHS Office for Civil Rights website.  Such complaints must be filed within 180 days of the date of the alleged discrimination.